FAQ
Frequently Asked Questions
Payment Options
Q: What forms of payment do you accept?
A: We only accept PayPal. We do not accept personal checks, money orders, bank transfers, debit cards, or cash on delivery.
Order Security
Q: How safe is my online purchase?
A: Your security is our top priority. We use SSL encryption to protect your credit card information during transmission, and we do not store your credit card details on our servers.
Order Modifications and Cancellations
Q: Can I change or cancel my order after it has been placed?
A: Orders may be accepted or rejected even after confirmation. If you cancel an order after credit card authorization, a refund will be issued to the original payment method.
Delivery Information
Q: When can I expect my order to arrive?
A: Delivery times depend on the shipping option selected. We will send you tracking information via email once your order is shipped, usually within 24 hours. Note that we are not responsible for customs delays in your country.
Discount Codes
Q: Can I use multiple discount codes on a single order?
A: Unless specified otherwise, promotions and discount codes cannot be combined with other offers.
Account Requirements
Q: Do I need to create an account to make a purchase?
A: You can place an order as a guest. However, creating an account offers benefits such as faster checkout, easy access to order status and history, and updates on new products and promotions.
Tracking Orders
Q: How can I track my order status?
A: Once your order is shipped, we will send you tracking information via email so you can monitor its progress.
Damaged or Incorrect Items
Q: What should I do if I receive a damaged or incorrect item?
A: If you receive a damaged or incorrect item, please contact our customer service team immediately at [email protected]. Include your order number and a photo of the item, and we will assist you in resolving the issue promptly.
Shipping Locations
Q: Do you ship internationally?
A: Currently, we only ship within the United States.
Customer Service Contact
Q: How can I reach customer service?
A: For any inquiries, please email us at [email protected]. Our customer service team is available Monday through Sunday, from 10 a.m. to 5 p.m. EST.